HeySpin Terms and Conditions

Welcome to HeySpin. These Terms and Conditions govern your use of our website and services. By registering an account with Hey Spin, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of these terms, we ask that you do not use our services.

Who We Are

HeySpin is operated by Jumpman Gaming Limited, a company registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed and regulated by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. At Hey Spin, we take our regulatory obligations seriously and operate in accordance with all applicable laws and licence conditions.

Eligibility to Use Our Services

To open an account with us, you must meet the following requirements:

• You must be at least 18 years old
• You must be a resident of a permitted jurisdiction; we do not accept players from a list of restricted countries, including the United States, Spain, France, Italy, Belgium, Netherlands and several others listed in our full restricted countries policy
• You must provide accurate and truthful registration information
• You may only hold one account with HeySpin at any time
• All payment methods used must be registered in your own name

We reserve the right to verify your identity and eligibility at any time, including requesting photo ID, proof of address and proof of payment method before processing withdrawals.

Account Registration and Security

When you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. We at HeySpin recommend using a strong password and never sharing your account details with third parties. If you suspect unauthorised access to your account, you must notify our support team immediately. Our team may suspend or close accounts where we identify fraud, collusion, bonus abuse or breach of these terms.

Deposits and Withdrawals

At HeySpin, we accept deposits via Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile, PayPal, Skrill and Neteller. The minimum deposit across all methods is £10, with Pay by Mobile deposits subject to a £2.50 fee. You may register up to three payment cards per account, and all methods must belong to the account holder.

Withdrawals can be made to Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill or Neteller. Please note that Pay by Mobile cannot be used to receive withdrawals. There is no maximum withdrawal limit, and your full Real Money balance may be withdrawn in a single transaction, subject to due diligence, account activity reviews and verification checks. Our Hey Spin withdrawal process requires document verification on your first cashout request, including photo ID, a selfie, and proof of address dated within the last three months.

Withdrawals remain pending while we review your documents, which typically takes up to three working days. Once verification is complete, pending withdrawals are processed within 24 hours. If documents are rejected, funds return to your balance within 48 hours. Many players search for the heyspin withdrawal time or hey spin withdrawal time before cashing out, and we aim to keep this process as transparent and efficient as possible.

Bonuses and Promotions

Our Hey Spin welcome bonus offers 50 Free Spins on Starburst to new players making a first deposit of £10 or more. This offer is open to new players aged 18+, and deposits made via Quick Deposit or In-Game Deposit do not qualify. Free spin winnings are credited as Bonus Cash and subject to 10x wagering requirements, with Real Money always used first in mixed-stake play. Maximum conversion to Real Money is capped at the lower of your remaining bonus balance, lifetime deposits, or £250 (£50 for players without a deposit).

We also offer a Daily Wheel with one free spin per day, a Weekly Cashback of 5% on net slots spend paid every Friday with no wagering requirements, and various promotional tournaments and prize draws throughout the year, including Weekly Wheel Drops and Daily Tournaments. Any heyspin promo code or heyspin bonus code sent by email or SMS is valid only until 23:59 on the day it is issued and carries its own minimum deposit and wagering conditions. All bonus terms are subject to our general promotional rules, and we reserve the right to amend or withdraw offers at our discretion.

Responsible Gambling

We are committed to promoting safer gambling practices across our platform. You can contact us at safergambling@jumpmangaming.com for support, or keepitfun@jumpmangaming.com to request deposit limit changes. We provide tools including deposit limits, self-exclusion and reality checks to help you stay in control of your play.

Games and Fair Play

HeySpin offers over 500 slots and casino games from providers including Games Global, Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Blueprint Gaming, Eyecon and Evolution. Our live casino games, powered by Evolution, include blackjack, roulette, baccarat and game shows. All games undergo independent testing to ensure fairness, and outcomes are determined by certified random number generators. Whether you're accessing heyspin casino games via desktop or searching for heyspin app alternatives, our mobile browser platform works seamlessly on iOS and Android without any download required.

Customer Support and Complaints

Our support team is available via live chat between 06:00 and 21:00 BST, seven days a week, as well as by email at support@jumpmangaming.com. For complaints, please contact complaints@jumpmangaming.com; we acknowledge all complaints within 48 hours and aim to provide a decision within 8 weeks. UK customers may escalate unresolved complaints to eCOGRA, while non-UK customers may contact the Alderney Gambling Control Commission.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically. Continued use of your HeySpin account following any changes constitutes acceptance of the updated terms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our platform. Nothing in these terms limits liability that cannot be excluded under applicable law.

Contact Us

If you have any questions about these Terms and Conditions, please reach out to our support team through live chat, email, or our contact form. We at Hey Spin are here to help and value your trust in choosing our platform for your online gaming experience.