HeySpin Privacy Policy

At HeySpin, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This policy explains how we collect, use, store and protect your information when you visit our site, create an account, or play at HeySpin casino. By registering with us, you agree to the practices described below.

Who We Are

HeySpin is owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. Our HeySpin platform operates in strict compliance with these regulatory frameworks, and we are the data controller responsible for your personal information.

Information We Collect

When you use our services, whether through hey spin login on desktop or via our mobile browser platform, we collect various categories of information to deliver, secure and improve our offering.

• Identity details such as your name, date of birth and gender, collected when you register
• Contact information including your email address, phone number and postal address
• Financial data such as payment card details, e-wallet information and transaction history connected to deposits and withdrawals
• Verification documents, including photo ID, selfie images and proof of address, which we require for your first withdrawal
• Gameplay data, including the games you play, bets placed, wins, losses and session duration
• Technical information such as IP address, device type, browser details and cookie data
• Communication records from live chat, email, or contact form submissions

How We Use Your Information

We at HeySpin use the information we collect for a number of important purposes connected to running our online casino responsibly and securely.

• We use your data to verify your identity and confirm you meet our eligibility and age requirements
• We process deposits and withdrawals through your chosen payment method
• Our HeySpin team monitors gaming activity to detect fraud, money laundering and problem gambling indicators
• We send you promotional offers, bonus codes and updates about our loyalty program, where you have consented to receive them
• We use your information to respond to support requests submitted via live chat or email
• We analyse aggregated data to improve our games, website performance and customer experience

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds, including the performance of our contract with you when you use our services, our legitimate interests in preventing fraud and securing our platform, our compliance with legal and regulatory obligations under UK and Alderney gambling law, and your consent where required for marketing communications. You may withdraw consent for marketing at any time without affecting the processing necessary for your account.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate HeySpin casino effectively.

• Payment providers processing transactions via Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile, PayPal, Skrill or Neteller
• Identity verification services that confirm your age and address
• Regulatory bodies including the UK Gambling Commission and the Alderney Gambling Control Commission
• Game providers such as Games Global, Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Blueprint Gaming, Eyecon and Evolution, where necessary for gameplay functionality
• Fraud prevention and anti-money laundering agencies
• Professional advisers, including auditors and legal counsel, where required

Cookies and Tracking Technologies

Our HeySpin platform uses cookies and similar technologies to remember your preferences, keep you securely logged in during your session, and understand how you interact with our site. This helps us personalise content, measure performance, and present relevant promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations under our gambling licences. Financial and identity verification records are typically kept for a minimum period required by anti-money laundering regulations, even after you close your account with us.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive data such as payment details, and access to your information is restricted to authorised personnel only. Despite our safeguards, no online transmission method is entirely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you have a number of rights regarding your personal data held by us.

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain processing activities
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, you can contact us at support@jumpmangaming.com. For safer gambling related data queries, you may reach us at safergambling@jumpmangaming.com, and for deposit limit changes at keepitfun@jumpmangaming.com.

International Data Transfers

As part of our operations, your data may be transferred to and processed in countries outside your country of residence, including jurisdictions connected to our payment providers and game suppliers. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Restricted Jurisdictions

HeySpin does not accept customers from a number of restricted territories, including but not limited to the United States, Spain, France, Italy, Australia and several others listed in our terms. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and will handle any associated data in line with our legal obligations.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team through live chat, available daily from 06:00 to 21:00 (BST), or by email at support@jumpmangaming.com. For complaints, contact complaints@jumpmangaming.com; we acknowledge complaints within 48 hours and aim to resolve them within 8 weeks, with eCOGRA and the Alderney Gambling Control Commission available as alternative dispute resolution bodies where applicable.